Microsoft is investigating an ongoing outage preventing customers from sending or receiving messages using the company's Microsoft Teams communication platform.
While Redmond is yet to provide details on what platforms are affected, users report experiencing these issues while using the desktop and mobile Teams apps.
Some have also encountered problems when connecting to the Teams server or the web app starting around 8 AM EST.
"Unsuccessful sending and receiving messages from mobile and desktop applications," someone said on the Downdetector page tracking the incident.
"Large delay in sending and receiving all messages on the desktop app for teams on windows 11 on the east coast," another user added.
Microsoft confirmed the outage in a tweet published via its official Microsoft 365 status account, saying that more details can be found under TM675041 in the admin center.
"We're investigating an incident affecting Microsoft Teams. Users may encounter delays or failures sending and receiving messages," the company said.
"For more details, please see TM675041 on the Service Health Dashboard in the admin center."
No incidents were being reported on the company's Service Health or Azure status pages, and, according to some reports, TM675041 was not yet available in the admin center before this article was published.
Microsoft has yet to reveal how many regions are impacted by this ongoing outage and if it affects both government and commercial customers.
Update September 13, 11:48 EDT: In a new update, Microsoft says the outage only impacts North American customers.
"We've determined the issue is specific to some users served through affected infrastructure in North America. We’re routing affected service traffic to healthy infrastructure to alleviate impact," the company revealed.
Update September 13, 13:25 EDT: Microsoft says the Teams messaging issues have now been resolved.
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