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StartMenuExperienceHost.exe is Disabled

Started by arkle , Yesterday, 09:56 AM

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#1 arkle

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Posted Yesterday, 09:56 AM

Hi Fellas,

 

My start menu has just disappeard,  and according to task manager files it is diabled.

 

I have tried to enable it using tips from google, to no avail, but it does seem to be because it is corrupted?

 

I tried to follow reinstall instructions on the command prompt  thingy, but it would not do anything.

 

Error 87 was mentioned.

 

Any help to reinstate this would be gratefully received

 

Thank you

 

paul


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#2 cryptodan

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Posted Yesterday, 10:16 AM

Download and install min-toolbox from here: https://www.bleepingcomputer.com/download/minitoolbox/
 
minitoolbox.png
 
With the following:
 
Last 10 error messages from the logs
Installed Application
Problematic Devices 
List users and partitions

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#3 arkle

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Posted Yesterday, 11:33 AM

 MiniToolBox by Farbar  Version: 13-05-2022

Ran by Dell (administrator) on 24-09-2023 at 16:58:47
Running from "C:\Users\Dell\Downloads"
Microsoft Windows 10 Home  (X64)
Model: Inspiron 5759 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (09/22/2023 08:35:40 PM) (Source: System Restore) (EventID: 8210) (User: )
Description: An unspecified error occurred during System Restore: (Windows Modules Installer). Additional information: 0x80070005.
 
Error: (09/22/2023 08:13:24 PM) (Source: System Restore) (EventID: 8210) (User: )
Description: An unspecified error occurred during System Restore: (Restore Operation). Additional information: 0x80070005.
 
Error: (09/22/2023 08:02:28 PM) (Source: VSS) (EventID: 13) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.
 
Error: (09/22/2023 07:15:17 PM) (Source: System Restore) (EventID: 8210) (User: )
Description: An unspecified error occurred during System Restore: (Removed WinZip 76.4.). Additional information: 0x80070005.
 
Error: (08/23/2023 08:08:39 PM) (Source: VSS) (EventID: 8193) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x8007045b, A system shutdown is in progress.
 
Error: (08/23/2023 08:08:39 PM) (Source: VSS) (EventID: 13) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.
 
Error: (08/23/2023 08:08:39 PM) (Source: VSS) (EventID: 8193) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x8007045b, A system shutdown is in progress.
 
Error: (08/23/2023 08:08:39 PM) (Source: VSS) (EventID: 13) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.
 
Error: (08/23/2023 08:06:26 PM) (Source: VSS) (EventID: 8193) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x8007045b, A system shutdown is in progress..
 
Error: (08/23/2023 08:06:26 PM) (Source: VSS) (EventID: 13) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.
 
System errors:
=============
Error: (09/24/2023 12:12:27 PM) (Source: DCOM) (EventID: 10001) (User: DESKTOP-IMSAQPF)
Description: Event-ID 10001
 
Error: (09/24/2023 12:08:49 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The LMS service failed to start due to the following error: %%2 = The system cannot find the file specified.
 
Error: (09/23/2023 05:25:56 PM) (Source: DCOM) (EventID: 10001) (User: DESKTOP-IMSAQPF)
Description: Event-ID 10001
 
Error: (09/23/2023 01:06:37 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The LMS service failed to start due to the following error: %%2 = The system cannot find the file specified.
 
Error: (09/22/2023 08:59:43 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The LMS service failed to start due to the following error: %%2 = The system cannot find the file specified.
 
Error: (09/22/2023 08:35:31 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The LMS service failed to start due to the following error: %%2 = The system cannot find the file specified.
 
Error: (09/22/2023 08:19:31 PM) (Source: Service Control Manager) (EventID: 7023) (User: )
Description: The Microsoft Defender Antivirus Service service terminated with the following error: %%2147550931
 
Error: (09/22/2023 08:13:15 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The LMS service failed to start due to the following error: %%2 = The system cannot find the file specified.
 
Error: (09/22/2023 08:02:27 PM) (Source: DCOM) (EventID: 10005) (User: NT AUTHORITY)
Description: Event-ID 10005
 
Error: (09/22/2023 08:02:27 PM) (Source: DCOM) (EventID: 10005) (User: NT AUTHORITY)
Description: Event-ID 10005
 
 
Windows Defender:
================Event[0]:
 
Date: 2023-09-24 12:08:25
Description: 
Microsoft Defender Antivirus has encountered an error trying to update security intelligence and will attempt to revert to a previous version.
Security intelligence Attempted: Current
Error Code: 0x80501102
Error description: An unexpected problem occurred. Install any available updates, and then try to start the program again. For information on installing updates, see Help and Support. 
Security intelligence Version: 1.397.1402.0;1.397.1402.0
Engine Version: 1.1.23080.2005
 
Date: 2023-09-23 13:06:07
Description: 
Microsoft Defender Antivirus has encountered an error trying to update security intelligence and will attempt to revert to a previous version.
Security intelligence Attempted: Current
Error Code: 0x80501102
Error description: An unexpected problem occurred. Install any available updates, and then try to start the program again. For information on installing updates, see Help and Support. 
Security intelligence Version: 1.397.1402.0;1.397.1402.0
Engine Version: 1.1.23080.2005
 
Date: 2023-09-22 20:02:27
Description: 
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version: 
Previous security intelligence Version: 1.391.919.0
Update Source: Microsoft Update Server
Security intelligence Type: AntiVirus
Update Type: Full
Current Engine Version: 
Previous Engine Version: 1.1.23050.3
Error code: 0x8007045b
Error description: A system shutdown is in progress. 
 
Date: 2023-09-22 18:57:56
Description: 
Microsoft Defender Antivirus has encountered an error trying to update security intelligence and will attempt to revert to a previous version.
Security intelligence Attempted: Current
Error Code: 0x80501102
Error description: An unexpected problem occurred. Install any available updates, and then try to start the program again. For information on installing updates, see Help and Support. 
Security intelligence Version: 1.391.919.0;1.391.919.0
Engine Version: 1.1.23050.3
 
Date: 2023-09-15 23:50:19
Description: 
Microsoft Defender Antivirus has encountered an error trying to update security intelligence and will attempt to revert to a previous version.
Security intelligence Attempted: Current
Error Code: 0x80501102
Error description: An unexpected problem occurred. Install any available updates, and then try to start the program again. For information on installing updates, see Help and Support. 
Security intelligence Version: 1.391.919.0;1.391.919.0
Engine Version: 1.1.23050.3
 
CodeIntegrity Errors:
====================
Date: 2023-06-28 15:55:54
Description: 
Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Google\Chrome\Application\chrome.exe) attempted to load \Device\HarddiskVolume3\Program Files\Malwarebytes\Anti-Malware\mbae64.dll that did not meet the Microsoft signing level requirements.
 
 
=========================== Installed Programs ============================
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 117.0.5938.92 - Google LLC)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.34.11 - Google LLC) Hidden
Intel® Chipset Device Software (HKLM-x32\...\{619e726e-d2b4-4e28-9568-c964fd81ee6c}) (Version: 10.1.1.14 - Intel® Corporation) Hidden
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 2014.14.0.1540 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 16.8.3.1004 - Intel Corporation)
Intel® Serial IO (HKLM\...\{9FD91C5C-44AE-4D9D-85BE-AE52816B0294}) (Version: 30.100.1519.7 - Intel Corporation)
Intel® Trusted Connect Service Client x86 (HKLM-x32\...\{C9552825-7BF2-4344-BA91-D3CD46F4C441}) (Version: 1.60.155.0 - Intel Corporation) Hidden
Intel® Trusted Connect Services Client (HKLM-x32\...\{047f2156-ee7f-4a24-b3c2-c0c5c2c81557}) (Version: 1.60.155.0 - Intel Corporation) Hidden
LibreOffice 6.4.0.3 (HKLM\...\{5DE38E8F-2A6F-44E7-9D24-0C6D056597D6}) (Version: 6.4.0.3 - The Document Foundation)
Malwarebytes version 4.6.2.281 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 4.6.2.281 - Malwarebytes)
Maxx Audio Installer (x64) (HKLM\...\{307032B2-6AF2-46D7-B933-62438DEB2B9A}) (Version: 2.6.6570.1 - Waves Audio Ltd.) Hidden
Microsoft Update Health Tools (HKLM\...\{2953E19B-9F91-4A49-A23B-7E25970A1951}) (Version: 3.73.0.0 - Microsoft Corporation)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7628 - Realtek Semiconductor Corp.)
Update for Windows 10 for x64-based Systems (KB5001716) (HKLM\...\{C270D21B-2327-49B8-85F7-395133A93C75}) (Version: 8.92.0.0 - Microsoft Corporation)
Windows PC Health Check (HKLM\...\{6798C408-2636-448C-8AC6-F4E341102D27}) (Version: 3.6.2204.08001 - Microsoft Corporation)
 
Packages:
=========
Cool File Viewer -> C:\Program Files\WindowsApps\20815shootingapp.AirFileViewer_1.5.6.0_x86__xcg28tkrsnqww [2023-09-22] (Cool File Viewer)
Cortana -> C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_4.2308.1005.0_x64__8wekyb3d8bbwe [2023-09-22] (Microsoft Corporation)
Excel -> C:\Program Files\WindowsApps\excel.office.com-4362FB92_1.0.0.1_neutral__2vp2pd36ganw2 [2023-09-22] (excel.office.com)
HP Smart -> C:\Program Files\WindowsApps\AD2F1837.HPPrinterControl_149.1.1056.0_x64__v10z8vjag6ke6 [2023-09-22] (HP Inc.)
Intel® Graphics Command Center -> C:\Program Files\WindowsApps\AppUp.IntelGraphicsExperience_1.100.5185.0_x64__8j3eq9eme6ctt [2023-09-22] (INTEL CORP) [Startup Task]
Microsoft Advertising SDK for XAML -> C:\Program Files\WindowsApps\Microsoft.Advertising.Xaml_10.1811.1.0_x64__8wekyb3d8bbwe [2023-09-22] (Microsoft Corporation) [MS Ad]
Microsoft Advertising SDK for XAML -> C:\Program Files\WindowsApps\Microsoft.Advertising.Xaml_10.1811.1.0_x86__8wekyb3d8bbwe [2023-09-22] (Microsoft Corporation) [MS Ad]
Photos Media Engine Add-on -> C:\Program Files\WindowsApps\Microsoft.Photos.MediaEngineDLC_1.0.0.0_x64__8wekyb3d8bbwe [2023-09-22] (Microsoft Corporation)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.777.2143.0_x64__8wekyb3d8bbwe [2023-09-22] (Microsoft Corporation)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.802.31.0_x64__8wekyb3d8bbwe [2023-09-22] (Microsoft Corporation)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.802.31.0_x86__8wekyb3d8bbwe [2023-09-22] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.851.1712.0_x64__8wekyb3d8bbwe [2023-09-22] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.882.2207.0_x64__8wekyb3d8bbwe [2023-09-22] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.934.1904.0_x64__8wekyb3d8bbwe [2023-09-22] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.934.1904.0_x86__8wekyb3d8bbwe [2023-09-22] (Microsoft Corporation)
Word -> C:\Program Files\WindowsApps\word.office.com-CECA1A7F_1.0.0.0_neutral__jc2kecmnkxwqc [2023-09-22] (word.office.com)
 
========================= Memory info: ===================================
Percentage of memory in use: 49%
Total physical RAM: 8083.98 MB
Available physical RAM: 4114.21 MB
Total Virtual: 9363.98 MB
Available Virtual: 4916.88 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:446.52 GB) (Free:386.25 GB) NTFS
 
========================= Users: ========================================
User accounts for \\DESKTOP-IMSAQPF
 
Administrator            DefaultAccount           Dell                     
Guest                    WDAGUtilityAccount       
 
 

**** End of log              


Edited by hamluis, Yesterday, 01:57 PM.

#4 cryptodan

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Posted Yesterday, 11:38 AM

Can you create another account and see if the start menu runs?

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#5 arkle

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Posted Yesterday, 12:07 PM

Hi

 

Sorry about my last post, it seems to have been posted multiple times, I am partially sighted and made a mistake somewhere.

 

How do I go about creating another account and how would that affect  all the info  I have now?


#6 cryptodan

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Posted Yesterday, 12:18 PM

Bring up system settings then go to accounts and create one. Logout or reboot and login to the new account.

It won't impact other info it's just a test to see if it's system wide or just a profile issue.

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#7 FreeBooter

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Posted Yesterday, 08:20 PM

Execute the attached batch script to Re-register Start Menu in Windows 10.

Attached Files


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#8 arkle

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Posted Today, 06:40 AM

Cryptodan,  I have no menu, so clicking on settings logo does not seem to take me anywhere that says ,creat account.

could you be more specific as to where I can find this please?

thank you.


#9 arkle

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Posted Today, 06:54 AM

FreeBooter, 

 

Thank you for your suggestion, clicking on your link brings up a minitoolbox menu,  but its not clear to me which boxes to check, or what to do next.


#10 cryptodan

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Posted Today, 07:00 AM

It's in the bottom of my post.

Have a read here

https://www.dell.com/support/kbdoc/en-us/000126569/windows-10-the-settings-app-does-not-open-or-flashes-and-closes-instantaneously#:~:text=Press%20the%20Windows%20and%20R,and%20press%20the%20OK%20button.

Edited by cryptodan, Today, 07:02 AM.

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#11 FreeBooter

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Posted Today, 09:11 AM

FreeBooter, 
 
Thank you for your suggestion, clicking on your link brings up a minitoolbox menu,  but its not clear to me which boxes to check, or what to do next.

When you click attached batch script it will be downloaded and double-clicking the batch script will execute it.

Open the PowerShell as administrator and execute below code.
 

Get-AppxPackage Microsoft.Windows.ShellExperienceHost | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

 


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#12 arkle

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Posted Today, 02:31 PM

FreeBooter,

 

I have clicked on your link, and downloaded the result which consists of a box containing  a list of things whigh need to be checked.

 

I have double clicked it and nothing happens, I pressed Go and nothing happens?

Am I meant to check anything  or nothing?

 

Cryptodan

 

I have tried all of the measures your post suggested and none of them will work.

They either lead to a message saying no results can be found or to Microsoft apps store and then  dead ends.

 

I cannot justify wasting you Gentlemens time, so perhaps I will see if I can get someone to reinstall the whole damn thing

 

I do appreciate your efforts so thank you both.

paul


#13 cryptodan

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Posted Today, 04:54 PM

So windows key lower left between ctrl and alt + r doesn't bring up run, and typing in ms-settings does nothing?

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#14 FreeBooter

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Posted Today, 08:22 PM

Make sure to execute the PowerShell command if it fails, try repair install of Windows 10.

In this video, i will show you how to do a repair install of Windows 10 by performing an in-place upgrade without losing anything.


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