Application Error: The Instruction at............................

Hello.

This computer is HP 8000 elite SFF running W10.

The following is what appeared on the screen after it automatically ran through a CHKDSK.

Application Error: 'The instruction at 0x00007FF87BC555A3 referenced memory at 0x0000000000000000. The memory could not be read; Click on OK to terminate the program'.

Although it said, 'Click to terminate the program', I had to turn it off manually.

I re-started the computer with Shift Key & Start button. Used the keys and got to Troubleshoot.

A message said, to change the Keyboard language (from US) to UK.

I attached a different Keyboard, (UK) but there is a slight change in the Application Error, it is now showing > 0x00007FFA78A055A3 referenced memory at 0x0000000000000000.

I have two important documents to retrieve. What procedure will get me out of this, please?

Thank you.

Hi, Welcome to BC.

Unclear of what is going on.   Is it in a loop with Chkdsk or a boot loop to Recovery Console.  Too many reasons as to why the error occurs.

Try booting your HP to Safe Mode to get your documents off. : https://support.hp.com/lt-en/document/ish_5000477-5000532-16  or if know location and file name get it trough Dos Command Prompt from Recovery Console.

referenced memory at 0x0000000000000000 : https://www.makeuseof.com/fix-memory-cannot-be-read-error-windows-10/

Note : Do not download anything, for info only : https://windowsreport.com/instruction-referenced-memory-windows-10/

Thank you for your response.

As stated in my post, although the ‘Error Application says, 'Click to terminate the program', I have to turn the computer off, manually. That leaves the screen blank. It seems to me that, that is why part of the Error Application changes when I turn the computer on each time.

Therefore, I cannot use the links you suggest because I cannot, ‘Click to terminate the program’ ,  and so leave the Desktop running.

I will have to apply a different method by use of ‘F’ keys.

Thank you.