my cursor jumps to the top right corner (or rarely, top left) inappropriately / without input. it has been occuring since i first got my computer about 3 years ago, and it was brand new. i haven't identified any specific triggers for it, it seems random(-ish). sometimes it will happen quite infrequently (every 20 minutes, maybe even every hour), but at other times it will happen very quickly and repeatedly, like 3 times per second and lasting for several minutes, and also everywhere in between. it seems somewhat more inclined to happen quickly/repeatedly when i have a lot of programs open (but this is not consistent), and when this occurs i usually just stop attempting to use my computer and then come back to it several minutes later, and then it will be better. it does not click on its own, it only clicks when i intentionally cause a click.
nothing appears visibly wrong with my trackpad (it looks clean, level, smooth). the problem will occur regardless of whether or not i am touching the trackpad. the problem still occurs when i am using a USB-connected drawing tablet or a USB-connected mouse. normal windows updates have not helped.
some info about my computer:
HP envy x360 convertible 15m-bq0xx running windows 10 home
AMD FX-9800P RADEON R7, 12 COMPUTE CORES 4C+8G 2.70 GHz
8.00 GB RAM (7.47 GB usable)
64-bit operating system, x64-based processor
Pen and touch support with 10 touch points
and heres what i've tried in order to make my cursor work properly:
go to settings > update & security > windows update > optional updates > driver updates > and then i updated the following drivers:"insyde software - firmware - 9/22/2012 12:00:00 am - 6.3.0.3""advanced mirco devices, inc. - system - 4/1/2017 12:00:00 am - 1.2.0.46""advanced mirco devices, inc. - system - 3/31/2017 12:00:00 am - 1.2.0.50""advanced mirco devices, inc. - system - 5/14/2019 12:00:00 am - 5.12.0.38""hp development company, lp. - system - 7.0.18.1"there were 2 other drivers listed as well, one for keyboard and one for display, which i did not update.results: did not help.go to device manager > mice and other pointing devices > synaptics smbus clickpad > update driver. results: did not help.device manager > mice and other pointing devices > synaptics smbus clickpad > uninstallresults: did not help.device manager > mice and other pointing devices > synaptics smbus clickpad > update driver (again. this is my attempt to reinstall the driver because i dont know what im doing. perplexingly, it then said the driver is already installed. i thought i just uninstalled it!)results: did not help.i then got a pop-up, title: system settings change. body: your hardware settings have changed. you must restart your computer for these changes to take effect. do you want to restart your computer now? (yes)(no)i selected yes, and restarted.results: did not help.settings > update & security > windows update > optional updates > driver updates > and then i updated the following drivers:"advanced micro devices, inc. - display - 9/25/2017 12:00:00 am - 22.19.180.513""hewlett-packard development company, l.p. - keyboard - standard 101/102-key or microsoft natural ps/2 keyboard for hp hotkey support"results: did not help.control panel > mouse > pointer options > enhance pointer precision OFFresults: did not helpsettings > devices > touchpad > touchpad sensitivy set to LOWresults: did not helpset to MEDIUM: did not help.set to HIGH: did not help.set to MOST SENSITIVE: did not help.device manager > human interference devices > HID compliant touch screen > DISABLEresults: did not help
for what it's worth, i'm sure there are other things that i tried before i started keeping this list, too. so far i haven't found ANY solutions, even temporary ones, to make the cursor simply stop moving around. i fall off cliffs in minecraft, i draw unwanted lines in my art, i move my files to the wrong folders, and i hate it. i know i should've sent it in to have it fixed while it was still under warranty but i didn't and that's that. if you can help me i'll be eternally grateful. my apologies if this is in the wrong forum - i truly do not know if it's a software problem or a hardware problem, but i do know that it's running windows 10.
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