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Windows security will not scan, threat service has stopped. Restart it now.


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93 replies to this topic

#31 Oh My!

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Posted 12 September 2023 - 08:39 AM

Let's hunt for those files.

Please do this.

===================================================

Farbar Recovery Scan Tool Search

--------------------
  • Launch FRST
  • Copy and paste the following in the Search: box
setuperr.log;setupact.log;PreGatherPnPList.log
  • Click Search Files button
  • When completed click OK and a Search.txt document will open on your desktop
  • Copy and paste the contents of that document your reply
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.
  • Search.txt

Gary 

“Lord, to whom shall we go? You have the words of eternal life. We have come to believe and to know that you are the Holy One of God.”

Where to Start


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#32 kdubb666

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Posted 12 September 2023 - 09:00 AM

Farbar Recovery Scan Tool (x64) Version: 11-09-2023
Ran by kelle (12-09-2023 08:55:05)
Running from C:\Users\kelle\OneDrive\Desktop
Boot Mode: Normal
 
================== Search Files: "setuperr.log;setupact.log;PreGatherPnPList.log" =============
 
C:\Windows\setupact.log
[2022-03-01 21:50][2023-09-12 08:03] 000320259 _____ () A9D996C14C75C4EEB9564298CFBF8F79 [File not signed]
 
C:\Windows\setuperr.log
[2022-03-01 21:50][2023-09-08 11:42] 000000000 _____ () D41D8CD98F00B204E9800998ECF8427E [File not signed]
 
C:\Windows\System32\Sysprep\Panther\setupact.log
[2022-09-05 06:23][2022-09-05 06:23] 000012735 _____ () A39988B501EEC90EDE4598505108F066 [File not signed]
 
C:\Windows\System32\Sysprep\Panther\setuperr.log
[2022-09-05 06:23][2022-09-05 06:23] 000000000 _____ () D41D8CD98F00B204E9800998ECF8427E [File not signed]
 
C:\Windows\System32\LogFiles\setupcln\setupact.log
[2022-02-09 22:30][2023-09-11 16:14] 007662968 _____ () D7C8F31C5554145342314F1EBD7842D9 [File not signed]
 
C:\Windows\System32\LogFiles\setupcln\setuperr.log
[2022-02-09 22:30][2023-09-11 16:14] 000609569 _____ () 1FC778BC6D01EC6160BF51DFEDFE3569 [File not signed]
 
C:\Windows\Panther\UnattendGC\setupact.log
[2022-02-09 22:24][2023-09-12 08:06] 000589230 _____ () 9285ABF7025928E8D012653647758041 [File is in use]
 
C:\Windows\Panther\UnattendGC\setuperr.log
[2022-02-09 22:24][2022-02-09 22:24] 000000000 _____ () D41D8CD98F00B204E9800998ECF8427E [File is in use]
 
C:\Windows\Panther\NewOs\Panther\setupact.log
[2023-09-07 12:25][2023-09-06 17:16] 000146926 _____ () E6B84D0D236AF9B00C244B332C27F965 [File not signed]
 
C:\Windows\Panther\NewOs\Panther\setuperr.log
[2023-09-07 12:25][2023-09-06 17:16] 000003208 _____ () 381681535534FA4290482C4385808F1D [File not signed]
 
C:\Windows\Logs\SetupSnapshotCleanupTask\setupact.log
[2023-09-07 12:00][2023-09-08 12:25] 000001923 _____ () 85FDB33F25FACA3B773D0058EDA01E29 [File not signed]
 
C:\Windows\Logs\SetupSnapshotCleanupTask\setuperr.log
[2023-09-07 12:00][2023-09-07 12:00] 000000000 _____ () D41D8CD98F00B204E9800998ECF8427E [File not signed]
 
C:\$Windows.~WS\Sources\Panther\setupact.log
[2023-09-07 12:25][2023-09-07 12:27] 000044669 ____C () C708A7DF8126B91D3A784103ECA21EFC [File not signed]
 
C:\$Windows.~WS\Sources\Panther\setuperr.log
[2023-09-07 12:25][2023-09-07 12:27] 000001940 ____C () 267D8D54CE0C2139E88620B444168B03 [File not signed]
 
C:\$WINDOWS.~BT\Sources\Panther\setupact.log
[2023-09-08 11:43][2023-09-08 14:18] 028286944 ____C () 398C723341EB64D02B7399054B199B60 [File not signed]
 
C:\$WINDOWS.~BT\Sources\Panther\setuperr.log
[2023-09-08 11:43][2023-09-08 12:31] 000092522 ____C () 440FE6AFE842DCF578BA32222EB00C14 [File not signed]
 
C:\$SysReset\Logs\setupact.log
[2023-09-01 19:23][2023-09-01 19:24] 000115011 _____ () 160163E432D49CA0D6F2BC3895E49D92 [File not signed]
 
C:\$SysReset\Logs\setuperr.log
[2023-09-01 19:23][2023-09-01 19:24] 000002070 _____ () FABCCD5EC5691A6203A2FD013B500713 [File not signed]
 
 
====== End of Search ======


#33 kdubb666

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Posted 12 September 2023 - 09:19 AM

Also another tidbit of information that I think is included in the problem, I had a SteelSeries mouse that just stopped working. I bought a new one, same brand different model. It also does not work (but works on another pc). I have tried updating the drivers, but nothing is working. I think it is maybe due to part of windows being corrupt or something. Anyway, just FYI.



#34 Oh My!

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Posted 12 September 2023 - 02:51 PM

Thanks for your continued patience.

Please do this.

===================================================

Farbar Recovery Scan Tool Fix

--------------------
  • Right click on the FRST64 icon and select Run as administrator
  • Highlight the below information then hit the Ctrl + C keys at the same time and the text will be copied
  • There is no need to paste the information anywhere, FRST64 will do it for you
Start::
zip: C:\Windows\Panther\NewOs\Panther
zip: C:\$Windows.~WS\Sources\Panther
zip: C:\$WINDOWS.~BT\Sources\Panther
cmd: wmic qfe list brief /format:texttablewsys > "%USERPROFILE%\desktop\installedwu.txt"
End::
  • Click Fix
  • When completed the tool will create a log on the desktop called Fixlog.txt. Please copy and paste the contents of the file in your reply.
  • The tool will create a zipped folders on your Desktop with today's date, example: 06.20.2023_13.24.50.zip. Upload the files here
  • An installedwu.txt file will be placed on your desktop
  • Copy and paste the contents of that file in your reply
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.
  • Fixlog
  • Uploaded files
  • installedwu.txt

Gary 

“Lord, to whom shall we go? You have the words of eternal life. We have come to believe and to know that you are the Holy One of God.”

Where to Start


#35 kdubb666

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Posted 12 September 2023 - 04:12 PM

Fix result of Farbar Recovery Scan Tool (x64) Version: 11-09-2023
Ran by kelle (12-09-2023 16:07:56) Run:7
Running from C:\Users\kelle\OneDrive\Desktop
Loaded Profiles: kelle
Boot Mode: Normal
==============================================
 
fixlist content:
*****************
Start::
zip: C:\Windows\Panther\NewOs\Panther
zip: C:\$Windows.~WS\Sources\Panther
zip: C:\$WINDOWS.~BT\Sources\Panther
cmd: wmic qfe list brief /format:texttablewsys > "%USERPROFILE%\desktop\installedwu.txt"
End::
*****************
 
================== Zip: ===================
C:\Windows\Panther\NewOs\Panther -> copied successfully to C:\Users\kelle\OneDrive\Desktop\12.09.2023_16.07.56.zip
=========== Zip: End ===========
================== Zip: ===================
C:\$Windows.~WS\Sources\Panther -> copied successfully to C:\Users\kelle\OneDrive\Desktop\12.09.2023_16.07.57.zip
=========== Zip: End ===========
================== Zip: ===================
C:\$WINDOWS.~BT\Sources\Panther -> copied successfully to C:\Users\kelle\OneDrive\Desktop\12.09.2023_16.07.58.zip
=========== Zip: End ===========
 
========= wmic qfe list brief /format:texttablewsys > "%USERPROFILE%\desktop\installedwu.txt" =========
 
 
========= End of CMD: =========
 
 
==== End of Fixlog 16:08:00 ====


#36 kdubb666

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Posted 12 September 2023 - 04:15 PM

I tried to upload the file, it said it was too big? Also there were actually 3 zipped folders

 

they are time stamped 2 mins apart...screen shot

 

https://gofile.io/d/nNkafT



#37 kdubb666

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Posted 12 September 2023 - 04:18 PM

i see no file called installedwu.txt



#38 Oh My!

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Posted 12 September 2023 - 04:20 PM

Yes, there should be 3 folders. Did you try to upload them one at a time? Also, there should be a installedwu.txt document on your Desktop. You should be able to copy/paste the report in your reply.

Gary 

“Lord, to whom shall we go? You have the words of eternal life. We have come to believe and to know that you are the Holy One of God.”

Where to Start


#39 Oh My!

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Posted 12 September 2023 - 04:36 PM

Sorry, we cross-posted.

If you have another option to upload the files, like OneDrive, see if you can do that then send me a Personal Message with the download link.

Regarding the file not on your Desktop. Click Start, type Windows Update then hit Enter. Click on View Update History. If there is a Windows 10 update named 2023-08 or something similar let me know what the KB number is.

Gary 

“Lord, to whom shall we go? You have the words of eternal life. We have come to believe and to know that you are the Holy One of God.”

Where to Start


#40 kdubb666

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Posted 12 September 2023 - 04:37 PM

There is no installedwu.txt at all. I even did it again, here is the folder sorted by date

 

https://gofile.io/d/uGWDdP

 

also you can the size of the one zipped file

 

The size of your file is greater than maximum file size of 10 MBs....is what I get when I try to upload it

 

I will upload the other one.



#41 Oh My!

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Posted 12 September 2023 - 05:44 PM

We may have cross-posted again. See Post #39.


Gary 

“Lord, to whom shall we go? You have the words of eternal life. We have come to believe and to know that you are the Holy One of God.”

Where to Start


#42 kdubb666

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Posted 12 September 2023 - 10:10 PM

I have sent the DM with llinks.

 

I will be away until Saturday but I can try to remote in to the pc to keep working on this when I can. Thank you for all of your help.



#43 kdubb666

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Posted 13 September 2023 - 08:03 PM

-


Edited by kdubb666, 13 September 2023 - 08:05 PM.


#44 Oh My!

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Posted 15 September 2023 - 11:01 AM

Access is denied until you approve it. I sent requests for approval

Gary 

“Lord, to whom shall we go? You have the words of eternal life. We have come to believe and to know that you are the Holy One of God.”

Where to Start


#45 kdubb666

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Posted 16 September 2023 - 11:17 AM

ok i will be doing this later tonight.






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