Windows security will not scan, threat service has stopped. Restart it now.

Thank you for the report. I am not a hardware expert but the data does not seem to indicate a drive issue.

We are fortunate to have Maxstar, a Windows Update expert, helping us behind the scenes. We will be relying on his expertise as we progress through the Windows Update troubleshooting steps.

Please do this.

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Farbar Recovery Scan Tool Fix

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• Right click on the FRST64 icon and select Run as administrator
• Highlight the below information then hit the Ctrl + C keys at the same time and the text will be copied
• There is no need to paste the information anywhere, FRST64 will do it for you

Start::
StartBatch:
dir /s /a %systemroot%\servicing\version
dir /s /a %systemroot%\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35*.*
EndBatch:
CMD: reg query "HKEY_CLASSES_ROOT\CLSID\{0823B6F8-F499-4d5e-B885-EA9CB4F43B24}" /s
CMD: reg query "HKEY_CLASSES_ROOT\CLSID\{75207391-23F2-4396-85F0-8FDB879ED0ED}" /s
CMD: reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0823B6F8-F499-4d5e-B885-EA9CB4F43B24}" /s
CMD: reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Classes\WOW6432Node\CLSID\{0823B6F8-F499-4d5e-B885-EA9CB4F43B24}" /s
CMD: reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Version" /s
CMD: reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_none_4a207b402ad93a1c\10.0" /s
CMD: reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
CMD: reg query "HKEY_LOCAL_MACHINE\COMPONENTS\ServicingStackVersions" /s
Zip: C:\Windows\Logs\CBS
End::

• Click Fix
• When completed the tool will create a log on the desktop called Fixlog.txt. Please copy and paste the contents of the file in your reply.
• The tool will create a zipped folder on your Desktop with today's date, example: 06.20.2023_13.24.50.zip. Upload the file here

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Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.

• Fixlog
• Uploaded zip file

i am appreciative of their help!

 

zip file uploaded

Got it, thank you.