Someone has hacked🙁/copied my laptop and are in control of everything

Start a new topic in the malware removal forum. Be sure to include the two FRST logs.

Please follow the instructions in the Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help - Virus, Trojan, Spyware, and Malware Removal Help starting at Step 6.

• If you cannot complete a step, then skip it and continue with the next.
• In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Help   , NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.

DO NOT bump your new topic. Wait for a response from one of the Team Members.